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Questions

Everything people ask before starting

Straight answers about the treatments, the consultation, payment and privacy.

The treatments

What we offer and how it is prescribed.

What treatments do you offer?

Two compounded weight-management medicines: Semaglutide + B12 and Tirzepatide + B12. Both are injectable liquids available only by prescription.

Do I need a prescription?

All treatments require a valid prescription issued through a licensed telehealth evaluation. Not everyone is a candidate; medication is prescribed only when it is medically appropriate.

Are compounded medicines approved by the FDA?

No. Compounded drugs are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality prior to being dispensed. A licensed provider decides whether a compounded medicine is appropriate for you. Medications are dispensed by Olympia Pharmacy, a licensed 503A compounding pharmacy in Orlando, Florida.

Consultation and ordering

The consultation, what it costs and how to stop.

How does the consultation work?

Every order includes a required doctor consultation. After checkout the clinical team collects your medical history through a secure intake, and a licensed provider reviews it. In most states it is an online consultation; in some states it must be a video visit. Your cart shows the format for your state.

What does it cost, and when am I charged?

Each dose's price, the consultation fee for your state, shipping and the total are shown in your cart before you check out. You pay for the consultation and the medication at checkout. Paying does not mean you will be prescribed: medication is dispensed only if a licensed provider prescribes it after your consultation.

What happens if I am not prescribed?

No medication is dispensed without a prescription. All purchases, including the consultation fee and the medication, are non-refundable. Our Refund & Cancellation policy explains what happens to your order.

Is there a clinic I can visit?

PepHealthMD operates by telehealth only and has no physical clinic. Every consultation takes place remotely — online, or by video where your state requires it. Our address is a business address, not a clinic.

Can I cancel?

You may cancel an order up to 48 hours before it ships. To cancel, email us at contact@pephealthmd.com or call us at (443) 443-8944 with your name and order details. Our Refund & Cancellation policy has the details.

Shipping and privacy

Where it ships and what happens to your details.

Where do you ship?

We provide service to patients in AL, AZ, CA, CO, DE, FL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NV, NH, NM, NY, NC, ND, OH, OR, PA, SC, SD, TN, TX, WA, WV, WI, DC. Medication ships only within the United States, to the address you give at checkout, in the state your consultation was for. Your cart tells you if a treatment cannot be shipped to your state. Once your prescription is approved, your order ships within 3 business days.

Is my information private?

This website never asks health questions. Contact and shipping details go to our commerce platform and payment processor to process your order. Your medical history is collected by the clinical team's secure intake after checkout and is described in our HIPAA Notice of Privacy Practices.

How do I reach you?

Use the Contact page. Please do not send medical information through the contact form; it is not a secure clinical channel.

Every order includes a required doctor consultation with a licensed provider. Depending on your state it is an online consultation or a video visit; your cart shows the format and fee for your state before you check out.

There is no automated pathway from checkout to fulfillment: every prescription is a licensed provider's decision.

Doctor · Prescription · Pharmacy

Still have a question we have not answered?

Send it through the contact page, or read about both treatments first.

Read about the treatments

Doctor consultation required · Prescription only

All treatments require a valid prescription issued through a licensed telehealth evaluation. Not everyone is a candidate; medication is prescribed only when it is medically appropriate.

FAQ | PepHealthMD