Legal
Refund & Cancellation
How payment, cancellations and refunds work for your order.
Effective October 6, 2026
Your order has two parts: the required doctor consultation and the medication. Both are paid at checkout.
When you are charged
You pay for the consultation and the medication at checkout. Paying does not mean you will be prescribed: medication is dispensed only if a licensed provider prescribes it after your consultation.
Payment is taken by our payment processor on its secure hosted page. Leaving that page before completing payment does not complete your purchase or authorize any medication to be dispensed.
Refunds
All purchases, including the consultation fee and the medication, are non-refundable.
Canceling an order
You may cancel an order up to 48 hours before it ships.
To cancel, email us at contact@pephealthmd.com or call us at (443) 443-8944 with your name and order details.
If a provider does not prescribe
No medication is dispensed without a prescription.
All purchases, including the consultation fee and the medication, are non-refundable.
Returns
Prescription medication cannot be returned or resold once it has been dispensed.
Damaged, incorrect or lost shipments
Contact us as soon as possible with your order details, and we will work with the pharmacy to resolve it.
Ask about your order
Reach us with questions about this policy:
Phone: (443) 443-8944
Email: contact@pephealthmd.com
Hours: 9:00 a.m.–5:00 p.m. Pacific Time
Business address: 45 N 1800 W, Pleasant Grove, UT 84062, United States